Reblogged from Amit Gupta likes you!
Original: Amit Gupta likes you!
The QVC process is so finely calibrated that a producer watches call volume in real time; whenever it spikes, the host hears a voice in his or her ear: ‘Whatever you just said, say it again. It’s working.’ —The Atlantic :: The Genius of QVC — a must read. (via superamit)
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from The Atlantic
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