That’s not the say they’re unimportant. But they’re certainly overrated.
Some metric-obsesed businesses have completely reshaped their industry for the better (I’m talking of Google, Henry Ford and Amazon here). We need data-focused businesses, no doubt.
But that market is vastly overcrowded.
So many business are built around metrics, whether it be clicks on your homepage, eyeballs a second, visitors, or man hours per unit.
Metrics are easy.
Instead of relying on your insight, passion and unique knowledge (the reason why you’re here in the first place) you chicken out. You can’t argue with metrics, nor do you need genuine understanding of your market. If the numbers say we should do A, then we do A. In no long, everyone in the industry is going to be doing A. A becomes the status quo, the tried-and-true route, the easy path.
Which leads to massive opportunity of doing B instead.
The big guys will always outclass you in that type of thinking. They have far smarter engineers than you, bigger, better, faster infrastructure and can dish out for massive studies.
Anything that’s worth striving for (and dedicating your life to) is not about numbers. The most important things you can’t measure. That’s a good thing, because your competitors suck at those unmeasurable things.
Build your business around genuine and human contact, a sense of identity and of accomplishment.
There’s no Google Analytics for that, sorry.